It is our goal to make every effort to ensure that you are pleased with the products you purchase on tshirtbundles.com! Since all of our products are digital and cannot be returned, we want to do our best to help you get your purchase up and running.

If you’re experiencing a technical issue with your purchase

If you’re experiencing a technical issue with a productyou’re encouraged to contact the design team, as they will be the most knowledgeable regarding issues or questions relating to the product they’ve created. Our design team takes great pride in providing products that are high quality and easy to use, and they want you to be satisfied with your purchase, so they’re always happy to help! 

Note: On the rare occasion you do not hear back from a Shop Owner after 48 business hours, please submit a ticket and we’ll help contact them on your behalf.

Additionally, in an effort to provide you easy solutions to common technical issues that may arise with your purchased item(s), we’ve provided some quick resources in our help center. 

Exchange Policy

We offer the following exchange policy:

Refund Policy

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

We’re unable to process refunds in the following situations:

All refunds are at the sole discretion of ecomstorm.

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Chargeback & Dispute Policy

We’re committed to making sure you have a great experience on ecomstorm, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via the ticket form within 48 hours during our business hours of Monday-Friday, 9-5 GMT+6.

If you need a refund for a purchase, please make sure you’ve read through our Refund Policy here before sending us a refund request. 

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. Any PayPal disputes will automatically disable your account until the dispute is resolved.

I filed a dispute via PayPal. Why haven’t I gotten a response?

The best way to contact Creative Market about any purchase issue is to contact us via our Ticket Form here. Any disputes we receive through PayPal will automatically disable your account until the dispute is resolved. We’ll be happy to resolve any duplicate purchases and other issues, but you will need to contact us via the Ticket Form.

What if I filed a chargeback on accident?

Please contact your bank/card issuer or PayPal to rescind the chargeback. Once the chargeback has been removed, we will be able to re-open your account.

I didn’t file a chargeback! Why is my account closed?

Sometimes, if a card gets canceled due to being stolen/lost or has been reported to have fraudulent activity, a bank or card issuer can sometimes mark all transactions in a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.